Learn more about Japanese-Tattoo-Art.com
Frequently Asked Questions
If you can't find an answer to your question here, please feel free to contact us.
I'm unable to read Japanese. Will this limit my enjoyment of your books?
Since we deal in art books, our books are heavy on illustrations & photos and light on text. And some books have English translations as well. We have carefully selected the very best Japanese tattoo and art books with non-Japanese speakers in mind.
Do you accept returns?
Your satisfaction is very important to us. As long as returned book(s) remain its original condition, we will refund the full price of the book(s) purchased. However We do not refund shipping costs unless there was an error on our end.
Are the sold out books ever back in stock again?
Yes, we re-stock sold out books as soon as possible. Please do not hesitate to contact us for its estimated arrival date.
Do you ship to APO addresses? What about PO Boxes?
Sure, we can ship to both with no problem.
I live outside the United States. Can I place an order?
We can accept orders from any countries.
What forms of payment do you accept?
PayPal
PayPal is the market leader in online payments. With it's vast user base of over 100 million customers, it provides a secure, cost effective way of paying for goods and services.
Credit Cards ( through PayPal )
We accept Visa, MasterCard, American Express, Discover and Debit Cards through PayPal.
Do you charge any additional fees?
No. We only charge for the price of the book and the shipping fee. We charge no hidden or extra fees. However, your country's customs office may charge tariffs, taxes and duties. For more information, we recommend that you contact your local customs office.
Is it safe to use my credit card?
Absolutely. Our secure servers and PayPal shopping cart protects all your personal information.
What currency are prices listed in on Japanese-Tattoo-Art.com?
Our prices are in US dollars.
How do I check my order?
After we have received your order, we will send you a confirmation email. Orders are generally shipped within 1-2 business days. Once your order is shipped from our warehouse, we will send you another email with your shipping information and tracking number (Express Airmail ONLY). If you do not receive an email from us, it may have been blocked by your email's security software. Please contact us if you do not receive an email from us within two days of placing your order.
How long will it take to receive my order?
Orders shipped via Express Airmail shipping generally arrive within one week to most countries. Express Airmail also supports an online order tracking system. Economy Airmail takes about 7 - 14 days, and it can be delayed due to any circumstances. If you are in a hurry, we strongly recommend the Express Airmail shipping service.
I placed an order but I haven't received my package.
A delay may occur when using the Economy Airmail shipping service. Please contact us if you do not receive your package within two months. We will investigate the matter with the Japan Post Office and send you the replacement immediately.
I was away for a long time and my purchase was returned to Japan. What's next?
Please contact us and explain the situation. We will re-send your package one time at no additional cost to you. If you would like a refund instead, we can refund ONLY the purchase price. Please be aware that the shipping fee will NOT be refunded.
Security & Privacy
Japanese-Tattoo-Art.com is committed to handling your information in a secure and confidential manner. Our shopping cart uses 128 bit SSL encryption software, which is industry standard and encrypts all of your personal information. We only collect the information we need to complete your delivery, and never share this information with third parties unless we are required to do so. Japanese-Tattoo-Art.com also records your IP address, which is the Internet address of your computer, and information such as your browser type and operating system. This information helps us learn about the geographical distribution of our website visitors and the technology they use to access our site.
Returns Policy
We carefully pack and address all of our shipments, so only in very rare instances is merchandise lost or damaged during the course of delivery. However, if your package has been lost in transit, please report it to us at support@japanese-tattoo-art.com. We will send you a replacement immediately.
Terms of Use
This website could include technical or other mistakes, inaccuracies or typographical errors. Japanese-Tattoo-Art.com may make changes to the content at this website, including the prices and descriptions of any products listed, at anytime without notice.
